CRYSTAL NUTS SHIPPING POLICY

Our mission is to bring you the best products, guaranteed! We also promise to offer you the fastest and most reliable shipping available. Please view our policies below; if you can’t find what you’re looking for, just give us a call at 305-499-0749 or email our customer service at info@crystalnuts.com and we will be happy to assist you.

EXPEDITED SHIPPING

For U.S. addresses, our delivery partners do not count Saturdays, Sundays, or Federal Holidays in their guaranteed delivery time; their estimated days for delivery are also not guaranteed.

TRACKING YOUR ORDER

Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. Certain drop-shipped orders will not have tracking available, you’ll need to contact us for assistance.
If you have any shipping concerns please call 305-499-0749 or email our customer service at info@crystalnuts.com for assistance.

BACKORDERED ITEMS

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

DAMAGED OR LOST PACKAGES

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your package is lost, please contact us as soon as possible at 305-499-0749 so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

DELIVERY OF YOUR SHIPMENT

We only require a signature for shipments on all orders. We strongly advice that you are physically present to receive your order or you assign someone to receive the order on your behalf. Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. Any comments entered during the time of order will be printed on to the shipping label. These notes will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.

ACCURATE ADDRESS INFORMATION

Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.

INTERNATIONAL SHIPPING

Import Duties, Fees, and Taxes:
All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

SELECTING A CARRIER

We strongly recommend that you choose a carrier that you are familiar with.

INTERNATIONAL RETURNS

In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.
If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.
Should you have any questions, concerns, or need further assistance, please do not hesitate to contact us.